Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.The TeamAtlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. We believe in the Atlassian values and want to use them as our compass in always refining and optimizing our go-to-market model.Our Account Management team is comprised of proactive and empathic account managers that own retention and accelerate expansion of Atlassian's core products and services, contributing to the transformation of our largest Enterprise customers worldwide. You will increase revenue across Atlassian's full solution portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner with our Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams. You will report into the Manager, Strategic Account Management DACH & FranceMore about youWe are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. Also, you need to be experienced in balancing multiple sales opportunities concurrently. You show excellence in discovery with the ability to engage with curiosity to identify opportunities for expansion. You have a Don't f* the customer mentality advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy. You have over 7 years of relevant experience with achieving revenue targets and accelerating expansion within your owned book of business.What You Will Do:You will accelerate revenue growth by using existing customer footprints to maximize expansion through a top-down, solution-oriented approachDevelop Senior and Executive relationships over video conferences and in-personManage high-value renewals & expansion across a sizable solution & product portfolioOversee growth opportunity management and sales cycles end-to-endPartner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysisYou will increase customer awareness of Atlassian's solution portfolio to discover cross-sell and upsell opportunitiesMaintain an understanding of solution & product updates and new offerings and articulate those improvements to customers and our solution partnersForecast accountability for your owned book of businessIdentify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfactionManage up internally to provide awareness and advocacy of customer needsInfluence cross-functional partners toward mutually beneficial outcomesAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.This role may also be eligible for benefits, bonuses, commissions, and equity.At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.This role may also be eligible for benefits, bonuses, commissions, and equity.Your background7+ years experience in account management, inside sales, customer success or other relevant business areas4+ years of experience selling Enterprise SaaS products across a global account footprintExperience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and culturesExperience meeting or exceeding performance goalsExperience managing high-revenue customer engagements with Enterprise-level customersExperience managing complex, end-to-end sales cyclesExperience working with Channel Partners & GSIs to retain and grow customer accountsUnderstanding of the typical SaaS Customer Journey and experience guiding customers through risk scenariosExperience using Salesforce, Clari and TableauExperience analyzing data to support identifying opportunity and projecting growth trajectoriesSpeak German fluently and have experience working with the DACH marketBenefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.