Amazon Connect | 4 YoE | Noida Location

Other Jobs To Apply

No other job posts for this day.

<p>Key Responsibilities</p><ul><li>Design, develop, and maintain cloud contact center solutions using AWS and CaaS platforms.</li><li>Develop and enhance <strong>Amazon Connect contact flows</strong>, <strong>Amazon Lex chatbots/voice bots</strong>, routing strategies, and reporting solutions.</li><li>Build and maintain <strong>CI/CD pipelines</strong> on AWS or Azure for automated deployments.</li><li>Monitor application health, automate deployments, and optimize system performance.</li><li>Configure and support communication channels including <strong>Voice, IVR, Chat, SMS, and WhatsApp</strong>.</li><li>Integrate and support <strong>Conversational AI</strong>, sentiment analysis, and bot solutions.</li><li>Provide <strong>L3 application support</strong>, troubleshoot production issues, perform root cause analysis, and implement preventive measures.</li><li>Collaborate with cross-functional teams including business stakeholders, developers, QA, and operations to deliver scalable solutions.</li><li>Stay updated with emerging cloud technologies and continuously improve existing platforms.</li></ul><p>Required Skills & Experience</p><ul><li>4–5 years of hands-on experience with <strong>AWS</strong> and <strong>CaaS platforms</strong> (Amazon Connect, Genesys, RingCentral).</li><li>2+ years of experience in <strong>contact flow development</strong>, <strong>Amazon Lex</strong>, chatbots, voice bots, routing, and reporting.</li><li>Experience with <strong>CI/CD pipelines</strong>, deployment automation, and monitoring tools on AWS or Azure.</li><li>Strong understanding of <strong>Voice, IVR, Chat, SMS/WhatsApp</strong>, conversational AI, and sentiment analysis.</li><li>Experience in <strong>L3 production support</strong>, incident management, and troubleshooting.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Ability to learn new technologies and work effectively in a collaborative, fast-paced environment.</li></ul><p><br></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...