<p><span style="color:#000000">OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">organizations maximize</span> their Workday investment <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">and operate it</span> with confidence. Payroll, benefits, and finance solutions — all in one place. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Position Summary/Objective</h1><p>The Application Support Developer provides technical support and development assistance for OSV’s enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack—including C#/.NET, SQL Server, Salesforce, and Workday—paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.</p><p></p><h1>Essential <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Functions/Duties/Responsibilities</span></h1><ul><li>Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.</li><li>Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.</li><li>Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.</li><li>Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.</li><li>Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.</li><li>Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.</li><li>Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.</li><li>Proactively monitor production applications and escalate emerging issues before they impact customers.</li><li>Produce clear, well-organized technical documentation for both business and technical audiences.</li></ul><p></p><h1>Competencies</h1><ul><li><b>Accountability:</b> Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.</li><li><b>Technical problem-solving:</b> Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.</li><li><b>Communication:</b> Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.</li><li><b>Collaboration:</b> Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.</li><li><b>Adaptability:</b> Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.</li><li><b>Business awareness:</b> Understands the business implications of technical decisions and considers customer impact when evaluating solutions.</li></ul><p></p><h1>Supervisory Responsibility</h1><p>This role does not have supervisory responsibilities.</p><p></p><h1>Qualifications and Experience</h1><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field required.</li><li>1–2 years of experience in software development, application support, or a related technical role preferred.</li><li>Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.</li><li>Solid understanding of object-oriented programming principles.</li><li>Experience developing or consuming web services (SOAP, REST, JSON, XML).</li><li>Genuine passion for technology and continuous learning.</li></ul><p></p><h1>Preferred Skills</h1><ul><li>Salesforce platform development or administration experience.</li><li>Familiarity with Workday integration or reporting.</li><li>Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.</li><li>Exposure to Azure DevOps or similar Agile project management tools.</li></ul><p></p><p>#LI-REMOTE</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration</span><span>,</span><span> and hard work. As an organization experienc</span><span>ing</span><span> routine strategic growth, we are always on the lookout for intelligent, talented</span><span>,</span><span> and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility</span><span>,</span><span> and professional development with opportunities of all kinds.</span></p>