General accountability for (incl. management ratios)

• Management of the branch team

• Profit & loss of the branch

• Operational excellence of the branch

Responsible for main tasks:

Management of staff

• Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures

• Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making

• Inform staff appropriately and transparently regarding branch and company strategy and policy

• Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy

• Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR

• Support staff to maintain a healthy work-life-balance

• Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR

• Take disciplinary actions in consultation with HR

• Promote cross-functional cooperation and information flow with other business units

Ensure operational excellence of the branch and customer retention

• Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes

• Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer

• Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement

• Identify weaknesses and implement measures for process improvements

• Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction

• Support and give input regarding the development of national/global guidelines and standards

• Ensure compliance with the relevant regulations and standards and act as role model to subordinates

Strategic Business Development

• Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines

• Continuously analyse competitor activities and local industry trends and attend local industry-related functions

• Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management

• Positively contribute towards global company initiatives, support implementation and lead required change management initiatives

Develop and control budget

• Plan and forecast annual budget using established indicators and tools appropriately

• Review and monitor budget against branch P&L on a monthly basis, create action plan in case of deviation

• Perform vendor price review on local suppliers, striving to reduce cost year on

• Ensure timely closing of files and delivery of all accounting relevant information to finance department

• Manage profitability of files and look at bottom-line results effects

• Support branch specific reporting requests

Manage the office facilities, ensure the necessary working equipment as well as a modern work environment and ensure Health & Safety standards are followed

Required skills and qualification/ education/ studies:

• Personality: passionate, empathetic, decisive, humble, willing to listen, reflect, learn and grow, courageous, ethical, inspiring, resilient, creative, can do attitude, balances power and responsibility, reliable, accountable, visionary

• Leadership and Social Skills: Ability to: Set goals, encourage people to develop themselves, acknowledge effort & achievement, respect & manage different characters & cultures, deal effectively with conflicts, build & develop teams, constructively interact in teams, ask questions & listen in order to find solutions, identify & select people fitting the profile, inform others appropriately, network, trust in people

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