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Chevrolet District Manager, Parts & Service

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Field Work Arrangement:  This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (Evansville, IN + Bowling Green, KY + Nashville, TN) or be willing to relocate to Evansville, Indiana or a surrounding area approved by leadership within 60 days of the start date. 
The Role  
The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations. 
What You'll Do  
  • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. 
  • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. 
  • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. 
  • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. 
  • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. 
  • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. 
  • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. 
  • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. 
  • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. 
  • Resolve aftersales customer concerns, including but not limited to: 
    • Service Parts Assistance Center (SPAC) 
    • Customer Assistance Center (CAC) 
    • Technical Assistance Center (TAC) 
    • Goodwill, Warranty, and Policy Requests 
  • Monitor and achieve key performance indicators (KPIs), including: 
    • Sales Reporting Tool (SRT) objectives 
    • Net Promoter Score (NPS) 
    • Customer Retention 
    • Service Training Standards (STS) compliance 
    • EV Training & Compliance 
  • Demonstrate deep understanding of Service & Parts Operations, including: 
    • Automotive Parts and Service Systems 
    • Dealer Operating Reports & Fixed Ops Analysis Tools 
    • Profit department structures and interdependencies 
    • Consultative selling techniques  
Your Skills & Abilities (Required Qualifications)   
  • Bachelor’s Degree or equivalent professional experience. 
  • 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. 
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred. 
  • Ability to travel up to 50% to different locations within your territory. 
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. 
What Can Give You a Competitive Advantage (Preferred Qualifications)   
  • Excellent oral and written communication skills, with the ability to inform and persuade effectively. 
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. 
  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. 
  • Builds and maintains strong internal and external relationships. 
  • Drives results and leads change with confidence and clarity. 
  • Communicates persuasively and informatively across all levels. 
  • Applies analytical thinking to solve complex problems and make data-informed decisions. 
  • Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. 
  • Maintains a results-driven mindset, consistently pursuing excellence and accountability. 
  • Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. 
  • Takes initiative and thrives in dynamic environments. 
  • Maintains a strong customer focus and resolves conflicts effectively. 

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