Title: Customer Service Chat Representative

Location: Virtual, USA

- 100% Remote

Job Description:

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.

Responsibilities

Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.

Responsibilities:

• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage

• Explains and upholds contract coverage to customers and/or contractors

• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

• Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

• May assume other duties as assigned

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required

Minimum Experience required:1+years of experience preferred

Required Skills:

• Computer literacy

• Problem solving and decision making

• Attention to detail

• Multi-tasking

• Adapt to a fast-paced environment

Preferred Skills:

• Customer service experience and/or training

Other/State Specific

This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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CategoryCustomer Service Representatives

TypeFull Time