About the position

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! The opportunity We are currently seeking an experienced Senior Consultant to help strengthen and grow our Property & Casualty Business Consulting practice. We cover a range of consulting services for insurers, third party administrators (TPA’s), key industry vendors as well as loss sensitive self-insured organizations, with a specific focus on claims. Primary services include: AI and digital-enabled business transformation Operational and process improvement Emerging technology and predictive analytics implementation Vendor and expense management Process and controls assessments Leakage analysis and technical claims quality assessments

Responsibilities

• Participate on engagement teams, focusing on complex and specialized property & casualty management issues across several of the following areas: Development and implementation of AI-enabled and digital strategies, and associated business cases and roadmap development to improve claim program performance
• Analysis of historical data to identify critical trends impacting P&C program performance
• Operational assessments, including target operating model design, process optimization, staffing models, segmentation strategies, internal process and controls and vendor strategy
• Technical claims audits to assess process compliance, adherence to industry quality standards, quantify claim leakage and assess reserve adequacy
• Assist with implementation of P&C technology strategies
• Maintain ongoing knowledge of evolving insurance industry trends and challenges, with a specific focus on claims
• Help clients develop strategies to address emerging industry challenges and opportunities, including litigation management and responsible AI adoption
• Understand EY's service offerings and actively assess/present opportunities to bring value to clients
• Develop long-term client and industry relationships and networks
• Work with your colleagues to generate future business opportunities with existing and new clients
• Collaborate with colleagues and clients to determine an engagement strategy and implementation plans
• Communicate effectively with the client and the engagement team
• Develop and maintain productive relationships with clients and EY colleagues
• Successfully manage project budget and engagement performance metrics.
• Stay informed of general business/economic developments and their impact to the client
• Develop people and delegate work effectively while fostering teamwork and innovative thinking
• Contribute to on-the-job feedback/training and conduct performance reviews
• Commit to developing knowledge and using technology to continually learn, share knowledge with team members, and enhance service delivery
• Respect and protect confidential client information
• Develop formal reports and deliverables in a concise and consumable way

Requirements

• A Bachelor's degree and 6 years of relevant working experience
• Experience in property & casualty insurance gained from employment with a consultant, insurer, broker or TPA
• 5+ years’ experience across any of the following lines of insurance: Auto, Property, General Liability, Workers’ Compensation, and/or Disability
• 3+ years of claims process excellence/strategy and/or supervisory/management experience
• Excellent business, communication and presentation skills
• Strong writing, presentation, conceptual, analytical, and interpersonal skills
• Comfortable with speaking to larger audiences and executive level professionals
• Demonstrated proficiency with PowerPoint and Excel
• Willingness to travel up to 50% to meet client needs, as needed

Nice-to-haves

• 3 years of project management experience
• Completion or significant progress towards the completion of an advanced, recognized insurance industry designation (e.g., AIC, ARe, ARM, CPCU), or an advanced degree (e.g., MBA, JD)
• Consulting experience pertaining to claims transformation

Benefits

• medical and dental coverage
• pension and 401(k) plans
• a wide range of paid time off options
• flexible vacation policy
• time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence