Overview of the role

We are looking for a customer-focused parts counter sales professional to join our parts team. In this role, you will be responsible for supporting retail parts sales across the counter, assisting customers with parts enquiries, identifying the correct parts using catalogues, and ensuring a smooth, accurate, and professional customer experience. You will play an important role in supporting customer satisfaction, improving parts sales, and ensuring all transactions are handled in line with standard operating procedures.

What you will do

• Attend to customers at the parts sales counter and provide high-quality parts support for all brands represented by the company.
• Receive customer enquiries and identify the correct part numbers using parts catalogues and relevant systems.
• Ensure that all parts sold and issued are in serviceable condition and suitable for their intended use.
• Follow up on back orders and keep customers updated on the status and expected delivery dates of required parts.
• Prepare and process quotations, sales orders, sales returns, warranties, and customer discounts in line with company procedures.
• Assist with warranty returns and old stock unit returns when required.
• Support parts sales improvement by understanding business performance and contributing to a positive customer experience.

Required skills to be successful

• Higher secondary school education or a diploma in engineering, science, business, or a related field.
• Previous experience in parts sales, counter sales in construction equipment industry.
• Strong customer service mindset with the ability to support customers professionally and efficiently.
• Good knowledge of parts sales processes, parts catalogues, quotations, sales orders, returns, and warranty procedures.

About the team

You will be part of the parts team, working closely with the parts manager or supervisor and supporting the wider aftersales operation. The team is focused on delivering reliable parts support, accurate information, timely follow-up, and excellent service to customers across the counter.

What equips you for the role

• Ability to identify parts accurately and support customers with clear, timely, and helpful information.
• Strong attention to detail to minimise discrepancies, returned parts, and process errors.
• Adaptability to work effectively with different customers, situations, individuals, and groups.
• Commercial awareness with the ability to support sales growth while maintaining customer satisfaction and compliance with company standards.
• Ability to work with multiple brands and support customers from different industries and commercial backgrounds.
• Good analytical, administrative, and organisational skills.
• Ability to work under pressure, manage priorities, and meet strict deadlines.
• PC literacy and confidence in using relevant systems and tools.
• Flexible approach to working hours and willingness to go the extra mile while following company policies.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.