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Patient Access Representative - Urgent Care (Days) PT

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About the position

Adena Health's mission is to serve our communities with compassion, excellence, integrity, and trust. This Patient Access Representative role is essential to how care is delivered, fitting candidates who value service, organization, teamwork, and making a meaningful impact. The position is part-time, day shift, located at Bridge Street Urgent Care in Chillicothe. Adena Health offers growth opportunities through mentorship, leadership development programs, tuition assistance, and skill-building. This role is crucial for candidates looking for meaningful work in a role that keeps healthcare moving.

Responsibilities

  • Assists patients, clinic staff, or other clinical staff to schedule, pre-register, and register for all services at Adena Health System.
  • Uses established interviewing techniques to gather information in person, by accessing Meditech or eCW, or by phone.
  • Gathers demographic information, insurance, financial information, ensuring correct precert/authorization, and other information from patients or their representatives required for billing and collecting patient accounts.
  • Uses various electronic tools to ensure the patient's insurance coverage is active.
  • Runs an estimate on each patient at each visit or over the phone when pre-registering.
  • Obtains required signatures and documents at the time of registration and scans them into document imaging.
  • Enters diagnosis, tests, and checks orders for completeness and medical necessity.
  • Interacts with clinicians in the ER, outpatient, and clinics to ensure patient care is delivered in a timely manner.
  • Answers all incoming calls on the hospital switchboard and transfers as appropriate.

Requirements

  • Completed 3 years of high school; High School Diploma or GED
  • 0-2 years hospital clerical, general clerical, or customer service-related position
  • Must be able to type 40 words per minute

Nice-to-haves

  • Business or Healthcare education desired
  • Other healthcare, hospital, or physician experience

Benefits

  • Reliable compensation
  • Strong healthcare coverage options
  • 3.5% retirement match with automatic annual increase
  • PTO that grows with tenure
  • Visible leadership impact within a regional health system
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