Note The job is a remote job and is open to candidates in USA. LivePerson is a leader in trusted enterprise conversational AI and digital transformation. The Data Scientist II role involves advancing Conversational AI through research and experimentation with Large Language Models, analyzing conversational datasets, and collaborating with cross-functional teams to inform product and business strategies. Responsibilities Propose, plan, and execute applied research initiatives that will make a real-world impact on Conversational AI using Large Language Models (LLMs) within a commercial setting Use expert knowledge of Transformer architecture mechanics (Attention, Tokenization, Embeddings) to consistently find the most effective, efficient, stable, explainable, and elegant prompting and orchestration approaches Utilize modern LLM inference and retrieval pipelines Analyze large scale conversational datasets for RAG (Retrieval-Augmented Generation) optimization Bring research-inspired prompt strategies to life within production systems Create durable, flexible scientific evaluation and experimentation capabilities for non-deterministic model outputs Present findings on model behavior and context efficacy in ways that inform and guide business and product strategy Work closely with other scientists Stay current with the rapidly evolving state of Generative AI Skills Requires a Master's degree in Computer Science, Artificial Intelligence, Computational Linguistics, Operations Research, Industrial Engineering, or a directly related field plus two (2) years of experience as a data scientist Must have two (2) years of experience in the following (experience may be gained concurrently) Programming experience in Python Developing and designing Large Language Model (LLM) interaction flows, evaluation frameworks, or advanced prompting strategies Partnering with engineering teams to deploy GenAI/LLM solutions into production Must have one (1) year of experience in the following (experience may be gained concurrently) Experience with Generative AI, including Large Language Models, Prompt Engineering, Retrieval Augmented Generation (RAG), and Semantic Search/Vector Databases Researching and implementing advanced prompting techniques, such as Chain-of-Thought or Few-Shot prompting Experience with dialogue systems and context management Hands on experience with LLM Orchestration Frameworks, such as LangChain / LangGraph Experience with Transformer architectures, specifically understanding Attention mechanisms, Context Windows, and Tokenization constraints Experience with SQL Benefits Medical, Dental, and Vision Insurance Comprehensive plans to support your health needs. Wellness Resources Access to wellbeing resources and programs including our EAP plan. Health & Mental Support Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 401(k) Retirement Plan To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP) Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development Access to internal professional development resources. Flexible Paid Time Off (PTO) Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy Including maternity/paternity support and fertility services. Remote-First Model This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Company Overview LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http//www.liveperson.com.