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[Remote] Professional Services Software Engineer

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Note The job is a remote job and is open to candidates in USA. 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Professional Services Integrations and Customizations (PSIC) Software Engineer is responsible for creating customized solutions that integrate 8x8’s hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions with customers’ applications. This role involves direct client interaction to implement configurations and integrations based on project requirements. Responsibilities Collect project requirements from customers through remote interviews Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required Design and prototyping software development projects as required and be responsible for the quality of work produced Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW Present 8x8 services and customized solutions to customers, including executives and end-users Meet or exceed P&L goals for professional services Configuring systems that we have in 8x8, integration with scripting in PHP and Python Skills Fluent in English (written and oral communication skills) Bachelor's Degree in the technology area Proficiency in scripting languages such as Python, PHP, and JavaScript Strong API background, Rest API knowledge, integration with 3rd-party systems Relational databases experience Understanding of Cloud platforms and technologies (AWS, Azure, GCP) Understanding of Web application architecture Experience with conversational AI/ML technologies and natural language processing Professional communication skills, as you will engage directly with customers Java knowledge is a plus Experience in Contact Center, VoIP, and Video meeting applications is a plus Benefits Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role. Company Overview 8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions. It was founded in 1987, and is headquartered in Campbell, California, USA, with a workforce of 1001-5000 employees. Its website is https//www.8x8.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...