Note The job is a remote job and is open to candidates in USA. Cisco is a leading company focused on revolutionizing data and infrastructure connectivity in the AI era. They are seeking a Software Engineering Technical Leader for Observability Platforms, responsible for developing critical monitoring systems and guiding the company's monitoring strategy to enhance observability and reduce operational burdens. Responsibilities Developing and supporting critical monitoring systems Helping external teams instrument and improve observability Maintaining a large knowledge base and how-to guides for consumers of our platform Helping to set a direction for the company’s monitoring strategy and reducing the operational burden for our team and company Influencing the team's road map and quarterly plans, balancing both platform needs, requests from users, and long term company goals Skills Bachelors + 12 years of related experience, or Masters + 10 years of related experience, or PhD + 8 years of related experience A mix of experience in Software Engineering, Site Reliability Engineering, and Observability Experience supporting customers in a SaaS environment Excellent communication skills and a history of collaborating effectively with cross-functional teams Experience in crafting and delivering software as a service and working with cloud infrastructure services such as AWS EC2, S3, Kubernetes, etc Experience working with multiple cloud providers (like AWS, GCP, and Azure). Implemented multiple types of observability (logs, metrics, events, telemetry) for large-scale software deployments Experience with some mix of Linux, Docker, Kubernetes, Golang, Python, Terraform, Prometheus, Splunk, DevOps or SRE concepts, Timeseries databases, Distributed computing paradigms Experience supporting large-scale, distributed, or business-critical systems Experience as a technical leader at a team or project level, including guiding design decisions and driving execution Experience working within developer platforms or infrastructure platform teams Benefits Medical, dental and vision insurance A 401(k) plan with a Cisco matching contribution Paid parental leave Short and long-term disability coverage Basic life insurance Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Company Overview Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. It was founded in 1984, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is http//www.cisco.com.