Note The job is a remote job and is open to candidates in USA. Certinia is a company that delivers a Services-as-a-Business platform, connecting all aspects of services operations. They are seeking a Senior Technical Product Manager for the Veda AI Platform to drive AI strategy and manage the operational roadmap, requiring a deep understanding of AI technology and AWS infrastructure. Responsibilities • Define and drive the strategy and roadmap for AI-specific security controls, and privacy preserving AI Architectures • Define the roadmap for high-precision AI usage tracking and a flexible consumption-based billing engine, covering token and compute metering by org, user, and agent, credit and entitlement management, tiered and consumptive pricing models, and real-time cost transparency • Perform research into AWS Infrastructure & AI Services (e.g. Bedrock, Sagemaker, etc) and tooling to select the optimal solutions for platform performance, availability and reliability • Collaborate with leadership on operational requirements for platform health, including operational SLAs/SLOs, KPIs, monitoring, alerts, AI workload performance, and LLM Cost Management • Working with Security and Legal, translate global regulations into actionable technical requirements for data privacy, trust, residency • Act as technical bridge between Legal, Security, Finance, AI Platform Engineering and Architecture, to resolve trade-offs between speed and standards • Define requirements and success criteria for integrations with 3rd party tools, Foundational Models, and other AI technologies for the AI Platform ecosystem Skills • 7+ years of experience in technical product management, solution architecture, or platform engineering, with at least 3 years focused on infrastructure or platform products • Experience defining product requirements while embedded with infrastructure or platform engineering teams on AWS • Knowledge of AI technology with a strong understanding of AI workflows, Agentic Platforms, LLM Consumption patterns • Experience with enterprise solution architecture, infrastructure, integration platforms, business process, application, data & analytics, and design to tie into a broader solution for customers • Highly collaborative, with experience working in an agile, data-driven environment • Is self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and schedule • Ability to analyze complex business/technical problems, synthesize solutions, and communicate options to a wide group of stakeholders • Some domestic and international travel • Familiarity with Kubernetes, service mesh architectures, and observability tooling is a strong plus • Knowledge of Certinia and Salesforce Applications and the Salesforce Platform, are highly desirable Benefits • Holistic Wellness Program Monthly wellness stipends to use toward gym memberships, mental health resources, or fitness equipment, alongside access to premium wellness apps. • Flexible Work Environment We support work-life balance through a variety of remote, hybrid and flexible scheduling options for many roles. • Industry-Leading Parental Leave Generous fully-paid parental leave for birthing and non-birthing parents to support your family’s newest additions. • Comprehensive Coverage Premium medical, dental, and vision insurance, a 401(k) with a competitive company match, and generous paid time off (PTO) plus observed company holidays. • Growth & Development A commitment to your professional evolution through internal workshops, skill-building initiatives, and supported learning paths. Company Overview • Certinia is the leading global provider of AI-powered Professional Services Automation (PSA) software. It was founded in 2009, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http//www.certinia.com. Company H1B Sponsorship • Certinia has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job