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Senior Client Services Manager, Carrier Practice

May 28, 2026

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Introduction <div class="ewa-rteLine">At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. </div> Overview <div>This role manages a portfolio of clients, serving as the primary point of contact while driving service plans, client retention, and program success through proactive, data-driven insights. The position partners across teams to deliver strategic solutions, lead client engagements, and ensure profitability through strong program oversight and effective relationship management.</div> How you'll make an impact <ul><li>May manage up to 25 dedicated clients, depending on complexity and/or client requirements. </li><li>Book of business may cover multiple industries, but with focus in select industry (or industries). </li><li>Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. </li><li>Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. </li><li>Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals. </li><li>Develops service plans to capture goals and ensure progress. </li><li>Structures and uses data to tell a compelling story. </li><li>Presents data confidently and anticipates questions from supervisor and clients. </li><li>Significant knowledge of product and service capabilities. </li><li>With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. </li><li>Perceived as critical link between client, management and claims operations. </li><li>Proactively works with supervisor to plan for and ensure maximum retention rate. </li><li>Limits downside surprises by identifying and rectifying issues early. </li><li>Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support. </li><li>Sets and communicates roles for all internal participants prior to critical meetings. </li><li>Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. </li><li>Can scope out work-related projects, including time and resources needed to complete. </li><li>May assist in orienting and mentoring lower level employees. </li><li>Has complete understanding of program pricing. </li><li>Understands the basics of program profitability to the company. </li><li>Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.).</li></ul>#LI-SD1 About You Required:<ul><li>Bachelor's degree and 5 years related experience. </li><li>Insurance license required. </li><li>Often travels for client needs (e.g., claim reviews, stewardship discussions).</li></ul> Work Traits:<ul><li>Able to create success stories and capture learning’s within own book of business and that of team members. </li><li>Able to provide synthesized summaries to senior leadership within AM team. </li><li>Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. </li><li>Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. </li><li>Is accessible by team members when they encounter roadblocks with their work. </li><li>Able to provide value-added suggestions and approaches to make the team more successful. </li><li>With supervisors, understands what matters most and where/when to escalate issues. </li><li>Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.</li></ul> Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: <ul><li>Medical/dental/vision plans, which start from day one!</li><li>Life and accident insurance</li><li>401(K) and Roth options</li><li>Tax-advantaged accounts (HSA, FSA)</li><li>Educational expense reimbursement</li><li>Paid parental leave</li></ul>Other benefits include:<ul><li>Digital mental health services (Talkspace)</li><li>Flexible work hours (availability varies by office and job function)</li><li>Training programs</li><li>Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>Charitable matching gift program</li><li>And more...</li></ul>**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity<a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" target="_blank" rel="noopener">Click Here</a> to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?