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Senior Operations Executive / Assistant Operations Manager, Malaysia

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Job Description This role supports the Distribution & Customer Service Manager in overseeing logistics operations and third-party logistics (3PL) providers. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management.

Responsibilities

  • Logistics Operations
  • Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
  • Resolve shipping-related issues with freight forwarders.
  • Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
  • Liaise with customs brokers to ensure compliance with local customs regulations.
  • Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
  • Manage 3PL relationships and drive cost reduction and service improvement initiatives.
  • Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).
  • Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.
  • Inventory Management
  • Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
  • Monitor and follow up on backorders and stock replenishment.
  • Perform month-end inventory reporting and reconciliation with Finance.
  • Documents & Data Maintenance & Enhancements
  • Prepare and analyze weekly/monthly operational reports to enhance efficiency.
  • Monitor 3PL KPIs and implement corrective actions as needed.
  • Drive continuous improvement initiatives to elevate service levels.
  • Create and update SOPs and work instructions for logistics processes.
  • Support budgeting, forecasting, and OPEX management.
  • Maintain Oracle data for product and customer master records.
  • Collaborate with IT teams for system testing, troubleshooting, and enhancements.
  • Lead vendor RFQ/RFP processes when required.
Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations. Qualifications Knowledge, Skills and Abilities:
  • Strong interpersonal and communication skills (written and verbal).
  • Proficient in logistics operations and inventory control.
  • Skilled in data analysis and process mapping.
  • Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
  • Fluent in English and Malay.
  • Team-oriented, customer-focused, and able to perform under pressure.
Work Environment:
  • Office-based role with prolonged computer use.
  • Occasional evening conference calls with UK/US stakeholders.
Experience:
  • Minimum 5 years of experience in supply chain, logistics, or 3PL management.
  • Experience in S&OP or demand planning is an advantage.
  • Familiarity with Oracle or SAP ERP systems is preferred.
Education:
  • Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or related field. Equivalent experience may be considered.
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