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Technical Support Engineer

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About the Company

Our client is a global technology solutions provider supporting enterprise customers across the financial services and transaction processing industries.

Responsibilities

We are looking for an experienced Technical Support Engineer to provide technical support for enterprise platforms across the Asia-Pacific region. This role involves incident management, troubleshooting, system monitoring, and supporting mission-critical applications in a fast-paced production environment.

  • Provide L2/L3 application support and troubleshoot production issues across enterprise systems.

  • Investigate, track, and resolve incidents within agreed service levels (SLAs).

  • Analyse system logs, database records, and application behaviour to identify root causes and implement fixes.

  • Maintain accurate incident documentation, knowledge base articles, and operational reports.

  • Support system monitoring, maintenance, and operational improvements to enhance platform performance and reliability.

  • Collaborate with development, infrastructure, and support teams on issue resolution and system enhancements.

  • Participate in on-call support rotation and assist with critical issue management outside business hours when required.

Requirements
  • Degree in Computer Science, Engineering, or a related discipline;

  • At least 4 to 6 years of experience in a production support environment;

  • Experience supporting high-availability or transaction-based systems is preferred;

  • Strong troubleshooting experience in enterprise applications and distributed systems;

  • Familiarity with databases and backend technologies such as SQL/PLSQL, Java-based applications, microservices, and messaging systems;

  • Exposure to DevOps, monitoring, or support tools would be an advantage;

  • Strong communication, analytical, and problem-solving skills;

  • Comfortable working in high-pressure environments and managing critical incidents.

Employment Details

  • Excellent benefits and competitive remuneration;

  • This role is an on-site role, based in Kuala Lumpur.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

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