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Technical Support Engineer - Fresher

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About the job:

Key Responsibilities:

1. Provide technical support to clients by diagnosing and resolving issues promptly.
2. Assist clients in setting up and navigating software or systems.
3. Collaborate with clients to understand their needs and ensure a positive experience.
4. Promote the value of products and services by delivering exceptional support.
5. Document customer interactions and maintain detailed records of technical issues.
6. Escalate unresolved problems to higher-level support or development teams.
7. Assist in creating user guides, FAQs, and training materials to enhance customer onboarding and experience.
8. Conduct training sessions for clients to maximize product adoption and usability.
9. Proactively identify and suggest improvements to systems, processes, or services.
10. Monitor and report on client feedback to improve support strategies and product development.

Who can apply:

    Only those candidates can apply who:

  1. are Computer Science Engineering students


Salary:

₹ 3,50,000 - 5,00,000 /year

Experience:

No experience required

Deadline:

2026-07-29 23:59:59

Other perks:

Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life Insurance

Skills required:

Technical Support, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication

Other Requirements:

  1. 1. Bachelor's degree in computer science, IT, or a related technical field.
  2. 2. Proven work experience as a technical support engineer, customer success manager, or a similar technical role.
  3. 3. Strong problem-solving skills and technical expertise relevant to the product or service.
  4. 4. Exceptional interpersonal and communication skills to foster positive client relationships.
  5. 5. Experience in developing and delivering training or educational materials.
  6. 6. Ability to work independently and manage multiple clients or tasks simultaneously.
  7. 7. Strong organizational skills and attention to detail.
  8. 8. A customer-focused mindset with a proactive approach to resolving issues.
  9. 9. Experience with troubleshooting software, networking, or systems issues is highly desirable.


About Company:

ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.
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