Vitrtual Customer Service - Admin Sales (Part Time)

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<p><strong>About Us:</strong></p><p>RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.</p><p><strong>Position Overview</strong></p><ul><li><p><span><strong id="docs-internal-guid-3b690b20-7fff-30d9-0478-c0afde4bc45d">Join our ecommerce company specializing in assistive technology, dedicated to improving lives through mobility technology. We are seeking a proactive Virtual Admin/Sales Assistant who is eager to grow long-term with our company, supporting our team in delivering exceptional service and operational efficiency in a fast-paced online retail environment.</strong></span></p><p><span><strong id="docs-internal-guid-3b690b20-7fff-30d9-0478-c0afde4bc45d">We’re a young and rapidly expanding company, and as we continue to grow, there will be opportunities for a full-time position for the right person.</strong></span></p></li></ul><p><strong>Responsibilities</strong></p><ul><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Manage customer inquiries via email or phone, ensuring timely and professional responses.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Assist with order processing, quoting, and coordination with suppliers.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Update and maintain product listings on Shopify.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Perform administrative tasks such as scheduling, data entry, and report preparation.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Chase leads and abandoned checkouts to drive sales and customer engagement.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Inbound and outbound sales calls and emails.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-b85cf6f9-7fff-97f3-f62a-abf6efa91f3e">Plus other tasks may be required.</strong></span><strong><br></strong></p></li></ul><p><strong>Qualifications</strong></p><ul><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Proven experience as a virtual Admin/Sales assistant or in a similar administrative role, in ecommerce.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Strong communication skills, both written and verbal.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Proficiency in Microsoft Office, Google Suite, or equivalent tools.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Ability to work independently with excellent time management skills.</strong></span></p></li></ul><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Home Office Requirements</strong></span></p><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Please only apply for this role if you have the following home office requirements:</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Perfectly working headset.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Stable internet connection of at least 25 Mbps ~ 50 Mbps.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Up-to-date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">Quiet room with no distractions or background noises.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-884e0256-7fff-1d9c-6543-0790a418967b">A backup plan if the power goes out or if your internet connection becomes unstable during your shift.</strong></span><br></p></li><li><p><span><strong id="docs-internal-guid-d0c73fcc-7fff-9a6b-48bd-627392f2eb74">Nice-to-haves:</strong></span></p><ul><li><p><span><strong id="docs-internal-guid-d0c73fcc-7fff-9a6b-48bd-627392f2eb74">Familiarity with Shopify or similar ecommerce platforms.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-d0c73fcc-7fff-9a6b-48bd-627392f2eb74">Knowledge of assistive technology or mobility products is a plus.</strong></span></p></li><li><p><span><strong id="docs-internal-guid-d0c73fcc-7fff-9a6b-48bd-627392f2eb74">Proficiency in excel.</strong></span></p></li></ul></li></ul><p><strong>Why RecruitGo?</strong></p><p>RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.</p><ul><li><p>Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. </p></li><li><p>Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.</p></li><li><p>Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.<br></p></li><li><p>Work Set-Up: WFH</p></li><li><p>Work Schedule:<span><strong id="docs-internal-guid-8bb693dc-7fff-ff8e-6fba-59a29383247f"> </strong>Sydney, Australia business hours (AEST) from 10am to 3pm. 1hr break 12 to 1pm Syd time. (20 hrs per week)</span></p></li><li><p><span>Health Benefits (HMO)</span></p><p><br></p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...