Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Support Representative - 12h Shift (Manila, Philippines)

Other Jobs To Apply

Please submit your CV in English.

🌍 Global SaaS Company | $28M Series B Investment
🚀 Structured mentorship & upskilling
đź“Ť Remotely from Manila, Philippines
💰 Compensation consists of base salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and CSAT

đź’» Working Hours:
9AM-9PM CET (3:00 PM – 3:00 AM PST) Saturday/Sunday/Monday/Tuesday

The Challenge Ahead

  • As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently.
  • We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way.
  • This role is perfect for someone who has always been a bit geeky:
    • You can handle basic computer troubleshooting
    • You’re comfortable navigating system settings
    • You enjoy understanding how things work
    • You aren’t afraid to dig into logs, connection tests, or edge cases
  • No previous VOIP experience is required — we'll teach you everything. What matters most is logic, curiosity, and problem-solving.

What You’ll Do

  • Provide top-tier technical support via chat and email
  • Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
  • Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
  • Inspect logs, replicate issues, and gather data for deeper analysis
  • Handle a high volume of conversations with accuracy and focus
  • Document troubleshooting steps and contribute to our knowledge base
  • Represent CloudTalk with empathy, clear communication, and ownership



Who We’re Looking For

🧠 A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly.

🛠 Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. You don’t need to be an engineer - but you should be someone who can dig in.

⚡ Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. You are proactive, responsible, and want to get things right.

đź’¬ Strong Communicator: Clear English (C1). Spanish is a plus.

🤝 Team Player Who Shares Knowledge: We appreciate people who help others learn - curiosity and collaboration are part of our culture.

About CloudTalk

CloudTalk is THE global AI-powered business calling platform, trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber.

We’re building the world’s most capable AI business calling software available in 160+ countries — helping businesses have more and better calls every day. Backed by $35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in making AI native to every conversation.

We're a ~200-person team that values growth, innovation, teamwork, customer focus, and human connection. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love.

Why Join CloudTalk

🤖 Be Part of a Global Tech Product: Support a modern cloud communication platform used by 4,000+ sales & support teams - from fast-growing scale-ups to enterprise players.

đź’ˇ Meaningful Technical Work: Learn real VOIP fundamentals, call routing, number provisioning, latency issues, connectivity troubleshooting, system behaviours and platform logic.

🚀 Growth Paths Support: This role is intentionally built as a stepping stone for future technical careers at CloudTalk:

  • Shift Lead, QA Lead
  • Product: L2 Engineer, Technical Consultant, Integration Specialist
  • Customer Success: Customer Success Manager

Hiring Process

1. Quick Video Interview
2. Assignment: Have a look into our platform
3. Role Deep Dive: Meet your future team
4. Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
🎯 Offer!

Benefits Provided

Growth:

đź’ˇ 1-1 Coaching sessions with our resident communications advisor
đź“š Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days

Well-being:

🏖Recharge Fridays once per quarter
🏋🏼‍♀️Multisport Card

Connectedness:

đź’˛ Referral bonuses
đź‘Ą Virtual & physical team buildings
đź‘• Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...