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Charge Nurse

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<h2>Overview</h2> <p>Are you a compassionate, self-motivated registered nurse with top-notch critical thinking and clinical skills? Seeking a challenging yet remote registered nurse position that keeps your abilities sharp?</p> <p> </p> <p>Imagine a fast-paced role engaging with patients through innovative channels, all from the comfort of your home.</p> <p> </p> <p>Join us in an organization poised for unprecedented growth, offering work-from-home options.</p> <p> </p> <p>With excellent coaching and support, you'll be part of a collaborative team of RNs across the country. If you're ready to contribute to a dynamic healthcare environment, apply now and shape the future of healthcare from the convenience of your home.</p> <h2>Responsibilities</h2> <p><strong><u>Position Summary</u></strong></p> <p>The Charge Nurse role is defined as RN with astute awareness of the call queues (RF, NF, CB, Webnurse, Chat, and Follow-ups) and how the current staffing impacts the full timely operation of each. The Charge Nurse has knowledge of all resources to include, but not limited to: WebAdmin, ICBM, Reports, Carescripts, and Management Console- that knowledge includes how to process and function within each and manage staffing by interval based on what those resources produce for real time results. The Charge Nurse functions as a resource for RNs on staff for 911, Paging support, IT resolution and escalation, real time queue management for meeting daily service levels, VTO and Text for Help, intra-day staffing that supports both management and training as well as the RNs for their continuing education. The Charge Nurse is of the highest caliber in four areas- call control, call quality, system expertise, and attendance. This role will also function in the Care Advisor capacity.</p> <p> </p> <p><strong><u>Responsibilities and Duties</u></strong></p> <li>Daily monitoring and control of all Clinical Call work groups and call queues </li> <li>Will have awareness of staffing and service levels by interval to ensure daily goals met </li> <li>Must learn and retain knowledge of licensure skilling </li> <li>Will learn and master ICBM system for queue management and call control for all lines of Clinical business </li> <li>Using skills to ensure safe call processing across all lines of business with use and knowledge of all available tools. </li> <li>Using the Nursing Process, provides nursing care within the standards outlined in the state Nurse Practice Act </li> <li>Provides care to individuals or defined patient populations using telecommunications in accordance with computer-based algorithms, protocols, or guidelines </li> <li>Using the defined process, adheres to nursing standards, company policies and shared principles when providing clinical assessments and health education </li> <li>Uses the nursing process to identify patient care needs, risk and safety issues, educational opportunities, and appropriate health care referrals: </li> <li>Processes calls based on Quality Management guidelines. </li> <li>Demonstrates compliance with all product’s specific performance metrics </li> <li>Regular, reliable attendance and timeliness </li> <li>Other duties as assigned. </li> <p> </p> <h2>Qualifications</h2> <p><strong><u>Qualifications</u></strong></p> <li>Current, unrestricted, RN licensure in a compact state which is your state of residence. Licensure in other States as required by law or client contract.</li> <li>Registered nurse is responsible and accountable for safe clinical practice, knowledgeable of customers and regulatory expectations in the clinical area; and</li> <li>Minimum of an associate degree from a two-year college or technical school or Diploma Nursing Program; BSN preferred</li> <li>Carenet and Carescripts experience of  1 year or greater.</li> <li>Telephone triage experience with understanding of all accounts and functions i.e., Paging, Chat, Web Nurse, Didukno’s, and SmartScripts</li> <li>Ability to multitask across systems to ensure safe and efficient call flow across all lines of business i.e., Web Admin, ICBM, and Care</li> <li>Ability to apply clinical knowledge to effectively meet business standards.</li> <li>Fully competent in product delivery and business requirements.</li> <li>Ability to run multiple computer programs at the same time.</li> <li>Identify opportunities for improvement and recommend workable solutions.</li> <li>Exercises judgement within defined practices and procedures to determine appropriate action.</li> <li>Ability to determine when to escalate issues appropriately and in a timely manner.</li> <li>Builds rapport with members and effectively influences member behavior.</li> <li>Comprehensive communication (listening, reflection, and clarification) skills.</li> <li>Manages time effectively.</li>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...