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Claims Account Manager

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<p>We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal</li> <li>Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes</li> <li>Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements</li> <li>Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes</li> <li>Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies</li> <li>Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting</li> <li>Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance</li> <li>Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities</li> </ul> <p><strong>Qualifications & Experience</strong></p> <ul> <li>3–7+ years of experience within a TPA, insurance carrier, or claims organization</li> <li>Strong background in auto liability, general liability, and/or workers’ compensation claims</li> <li>Proven experience in a client-facing, consultative, or account management role</li> <li>Bachelor’s degree preferred</li> <li>Industry designations such as AIC, CPCU, or similar are a plus</li> </ul> <p><strong>Skills & Expertise</strong></p> <ul> <li>Deep understanding of claims lifecycle, coverage, and TPA service delivery models</li> <li>Strong analytical skills with the ability to interpret and present claims data</li> <li>Excellent communication and presentation skills with client-facing confidence</li> <li>Highly organized with the ability to manage multiple accounts and priorities</li> <li>Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools</li> </ul> <p><strong>About Cottingham & Butler Claims Services (CBCS)</strong></p> <p>At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.</p> <p>As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...