<h1><strong>Field Operations Beverage Technician, Events & Hospitality Technology</strong></h1> <h2><strong>Role Details</strong></h2> <p><strong>Department</strong>: Operations / Field Operations<br><strong>Reports to</strong>: VP of Operations / US Operations Lead<br><strong>Location</strong>: US-based, remote/field-based with regular travel to event sites, venues, warehouses and client locations<br><strong>Contract Type</strong>: Full-time, hourly, non-exempt<br><strong>Compensation</strong>: $30–$36 per hour, overtime eligible, equivalent to approximately $62,400–$74,880 annually before overtime<br><strong>Travel Requirement</strong>: Regular US travel, including potential overnight and interstate travel<br><strong>Working Pattern</strong>: Event-led working pattern. This role will include days, evenings, nights, weekends and holidays depending on event schedules and client requirements.</p> <h2><strong>About the Company</strong></h2> <p>BoxBar Tech is the world’s first automated self-service drinks solution capable of dispensing a full drinks menu. We are on a mission to reshape bar service at events, venues and across the hospitality sector globally through our one-of-a-kind technology.</p> <p>For events and venues facing rising costs, staffing challenges and operational inefficiencies, beverage service remains one of the biggest pain points. Long lines, inconsistent drink quality and poor customer experience can significantly affect revenue, satisfaction and event performance. BoxBar exists to solve this problem.</p> <p>Our technology increases service speed, operational efficiency, drink quality, profitability and customer satisfaction for our partners.</p> <p>We work with major events, festivals, venues, sports clubs and hospitality organizations around the world, including Live Nation, ASM Global, LIV Golf, Levy, Sodexo, Peppermint, AEG Presents, Dreamland, Parklife Festival, Juventus, London Stadium, Birmingham City FC, Ibiza Rocks, Co-op Live, Download Festival and more.</p> <p>We are now growing our US operations and are looking for a hands-on, technically capable and client-facing Field Operations Technician to help us deliver successful events, venue activations, installations and customer operations across the US market.</p> <h2><strong>About the Role / Key Responsibilities</strong></h2> <p>This is a practical, technical and client-facing role at the heart of BoxBar’s live event delivery.</p> <p>You will support the preparation, deployment, setup, operation, troubleshooting and breakdown of BoxBar equipment across events, venues, festivals, hospitality environments and activations. You will work closely with internal teams, clients, venue staff, contractors and event teams to ensure BoxBar technology is ready for service, operates reliably and is represented to the highest standard.</p> <p>This role is not just about equipment setup. You will be one of the people representing BoxBar on site with clients and venue teams, helping make sure our technology performs in live, high-pressure environments where service speed, reliability and customer experience matter.</p> <p>Key responsibilities include:</p> <h3><strong>Event and Venue Delivery</strong></h3> <ul><li>Understand event requirements in advance and prepare effectively for each deployment.</li><li>Liaise with clients, venues and internal teams before, during and after events.</li><li>Support delivery, setup, testing and breakdown of BoxBar equipment.</li><li>Ensure machines are fully prepared, positioned, tested and ready for service.</li><li>Support loading and unloading of equipment before and after events.</li><li>Help maintain safe, clean, organized and professionally presented BoxBar areas during live operations.</li><li>Support event accreditation, venue access and site logistics where required.</li></ul> <h3><strong>Technical Support and Troubleshooting</strong></h3> <ul><li>Monitor equipment during live events and respond quickly and calmly to technical issues.</li><li>Carry out basic mechanical, electrical or operational troubleshooting within training and safety guidelines.</li><li>Replace parts or make minor adjustments where required and approved.</li><li>Escalate technical issues clearly and promptly when additional support is needed.</li><li>Support pre-event and post-event machine checks, cleaning, testing and preparation.</li><li>Help ensure equipment is returned, stored and prepared correctly after each event.</li></ul> <h3><strong>Client, Venue and Staff Support</strong></h3> <ul><li>Train venue teams, event staff and client representatives on machine functionality and safe operation.</li><li>Provide clear, confident and professional support during live service.</li><li>Build strong working relationships with venue staff, contractors, clients and internal teams.</li><li>Support client success by identifying feedback, improvement opportunities and potential expansion or upsell opportunities.</li><li>Represent BoxBar professionally and positively at all times.</li></ul> <h3><strong>Reporting and Continuous Improvement</strong></h3> <ul><li>Complete clear and detailed post-event reports covering performance, issues, client feedback, operational learnings and improvement opportunities.</li><li>Feed relevant information back to operations, client success, sales, marketing and product teams.</li><li>Support scoping visits, site checks or project preparation ahead of events where required.</li><li>Help improve training materials, event processes, checklists and operating procedures.</li><li>Contribute to internal event programs, schedules and calendars so the team has clear visibility of upcoming work.</li></ul> <h3><strong>Wider Operations Support</strong></h3> <ul><li>Support warehouse preparation of machines and equipment before and after events.</li><li>Liaise with and support contract staff or temporary event teams where needed.</li><li>Support other operational areas when required in a fast-moving scale-up environment.</li><li>Take ownership of practical problems and help create better ways of working as BoxBar grows in the US.</li></ul> <h2><strong>About You</strong></h2> <p>We are looking for someone who is reliable, practical, technically confident and comfortable working in live event environments.</p> <p>You may come from events, festivals, hospitality, venues, beverage service, field service, equipment maintenance, technical operations, AV, installations, facilities, manufacturing, customer operations or another hands-on technical environment.</p> <p>You do not need to have worked in every target sector. What matters most is that you are calm under pressure, comfortable with technology, good with people and willing to take ownership when things need to get done.</p> <p>You will be someone who:</p> <ul><li>Takes pride in doing things properly.</li><li>Is dependable, punctual and prepared.</li><li>Communicates clearly with clients, colleagues and venue teams.</li><li>Can work independently while still being a strong team player.</li><li>Stays calm and solution-focused when issues arise.</li><li>Is comfortable with hands-on work, travel and live event hours.</li><li>Understands the importance of customer experience and operational standards.</li><li>Is confident in learning new technology and following technical processes.</li><li>Can write clear notes, updates and post-event reports.</li><li>Wants to be part of building something exciting in the US market.</li></ul> <h2><strong>Key Skills and Experience</strong></h2> <h3>Essential</h3> <ul><li>Experience in at least one relevant environment, such as events, venues, festivals, hospitality, beverage operations, field service, equipment support, technical operations, installations, AV, facilities or customer-facing operations.</li><li>Experience with beverage dispense, draft systems, cellar equipment, bar operations or hospitality technology.</li><li>Strong client-facing communication skills.</li><li>Good technical understanding and confidence using technology.</li><li>Practical mechanical, electrical or equipment troubleshooting ability.</li><li>Ability to work independently in high-pressure live environments.</li><li>Excellent timekeeping, reliability and attention to detail.</li><li>Ability to follow checklists, technical instructions and safety processes.</li><li>Willingness to travel regularly across the US.</li><li>Flexibility to work days, evenings, nights, weekends and holidays depending on event requirements.</li><li>Valid driver’s license and ability to travel to event sites.</li><li>Ability to complete clear written reports and operational updates.</li></ul> <h3><strong>Desirable</strong></h3> <ul><li>Experience working in stadiums, arenas, festivals, concerts, sports venues or high-volume hospitality environments.</li><li>Experience supporting hardware, automation, self-service technology, kiosks, vending, POS, payment systems or connected devices.</li><li>Experience training venue staff, event staff or clients.</li><li>OSHA-10, General Entertainment Safety, ServSafe Alcohol, TIPS, food safety, electrical safety or other relevant certifications.</li><li>Experience supporting new market launches, activations or multi-site field operations.</li></ul> <h2><strong>Travel, Schedule and Working Environment</strong></h2> <p>This is a field-based, event-led role. The successful candidate should be comfortable with regular travel and working patterns that may change depending on event schedules.</p> <p>The role may include:</p> <ul><li>Travel to venues, festivals, stadiums, arenas, warehouses and client sites.</li><li>Overnight travel and interstate travel.</li><li>Early starts, late finishes, evenings, weekends and holidays.</li><li>Working in busy public event environments.</li><li>Standing, walking and moving for extended periods.</li><li>Loading, unloading and moving equipment.</li><li>Working around venue teams, contractors, event staff and members of the public.</li></ul> <p>BoxBar will provide the tools, equipment, training, PPE and support required to perform the role safely and effectively.</p> <h2><strong>Physical Requirements</strong></h2> <p>This role involves hands-on field and event work. With or without reasonable accommodation, the role may require the ability to:</p> <ul><li>Stand and walk for extended periods during events.</li><li>Bend, reach, push, pull and carry equipment.</li><li>Support loading, unloading, setup and breakdown activity.</li><li>Work in busy, noisy and fast-paced event environments.</li><li>Travel regularly to event and venue locations.</li><li>Lift and move equipment within safe working guidelines and team-lift processes.</li></ul> <p>BoxBar is committed to providing reasonable accommodations where possible and will work with candidates and employees to support accessibility and safe working.</p> <h2><strong>Benefits / Package</strong></h2> <p>The final benefits package will depend on BoxBar’s US employment structure and location, but we expect the package to include:</p> <ul><li>Competitive hourly pay with overtime eligibility.</li><li>Paid travel time where applicable.</li><li>Mileage reimbursement, vehicle support or company vehicle arrangements depending on business need.</li><li>Company-paid travel and accommodation for approved business travel.</li><li>Per diem or reimbursed meals for overnight travel.</li><li>Company phone or phone allowance.</li><li>Laptop/tablet and required work equipment.</li><li>Uniform/branded workwear and PPE.</li><li>Paid training and relevant certifications.</li><li>Paid time off.</li><li>Medical, dental and vision insurance.</li><li>401(k) plan, subject to company setup.</li><li>Opportunity to help build BoxBar’s US field operations from an early stage.</li></ul> <h2><strong>Equal Opportunity / Inclusive Hiring Statement</strong></h2> <p>BoxBar is committed to building a fair, inclusive and accessible hiring process.</p> <p>We welcome applications from people of all backgrounds and experiences. We are especially interested in people who bring the right attitude, reliability, practical problem-solving ability and pride in high-quality work.</p> <p>You do not need to have followed a traditional career path or meet every desirable requirement to apply. If your experience is close to what we are looking for and you are excited by the opportunity to help deliver innovative hospitality technology in live event environments, we would like to hear from you.</p> <p>If you need reasonable accommodation during the hiring process, please let us know and we will do our best to support you.</p> <p></p>