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Freelance Network | User Researchers

June 15, 2026

Other Jobs To Apply

User Researchers We are looking for an experienced Freelance User Researcher to support our Experience Department on upcoming B2B website and digital experience projects. About the Role This role is about delivering research that genuinely shapes decisions. Youʼll help teams and clients understand users, reduce risk, and make confident experience choices, focusing on insight that directly informs UX, content, conversion, and experience strategy. Youʼll work at pace, stay pragmatic, and tailor your approach to each project, always keeping delivery, impact, and real-world constraints in mind. The work Youʼll support research across a mix of B2B projects, including: <ul> <li>Full website rebuilds and redesigns</li> <li>UX audits and expert reviews</li> <li>User testing of live sites, prototypes, and wireframes</li> <li>Discovery and insight phases to inform UX, UI and content strategy</li> <li>CRO and optimisation-focused research</li> <li>Retainer-based research support and mini audits</li> <li>Research to support intelligent experience strategy and design </li> </ul> What youʼll bring to the role Youʼre an experienced user researcher with a strong track record delivering practical, insight-led research for B2B websites and digital experiences. You focus on research that informs decisions, shapes UX and content, and supports conversion and experience strategy. Youʼre confident planning and running B2B user interviews with buyers, decision-makers, and end users, including working with small or hard-to-reach samples. Youʼre able to identify meaningful patterns around motivations, barriers, language, and trust, and translate these into clear, actionable insight. Youʼre comfortable running website user testing across live sites, prototypes, and wireframes, identifying usability issues and friction across key journeys. Your findings are prioritised, practical, and focused on improvement. You have experience conducting competitor analysis and UX heuristic reviews, using them to add market context, surface opportunities, and guide experience decisions. You understand CRO and optimisation in B2B contexts, with experience framing insight around hypotheses and opportunities for improvement. Youʼre comfortable using analytics to guide research focus, pairing data with qualitative insight. Youʼre highly skilled at synthesising research into clear outputs that designers, strategists, and clients can act on immediately. You communicate confidently, work well with UX, UI, and strategy teams, and are comfortable working directly with clients. You have experience working in agency environments and understand the realities of time, budget, and delivery. You adapt your approach to fit constraints while keeping insight quality high and projects moving forward. Experience were excited about <ul> <li>Experience using AI to support and streamline research workflows.</li> <li>Experience testing, evaluating, or contributing to AI-powered systems or features.</li> <li>Experience contributing to UX, CRO, or experience strategy decisions </li> </ul> Who you'll work with You'll work with Hallam's Experience team, a tight-knit group across UX, UI, and development with big ambitions and high standards. Weʼre always innovating, pushing boundaries, and working closely together to make work thatʼs thoughtful, scalable, and well-crafted. We take the work seriously, not ourselves, and we care deeply about strong design systems, smooth delivery, and doing great work for our clients. About Hallam Weʼre not just some self-obsessed agency promising table tennis and unlimited snacks in exchange for your soul. And thatʼs why weʼll always show up with something to say, not just something to sell. We share a mission to deliver outstanding work with purpose. Weʼre here to do business in a better way: to work hard to do the right things, not only for our clients but our people and the world around us. Work should exist to make life better and we are a great place to work. Hallam has been chosen by its employees as one of the best places to work, and in the top 40 marketing employers in the UK. Youʼll join a team of more than 60 talented digital geeks who love everything from board game nights to agency trips out to a post-work tipple(s). Whatʼs it like working with Hallam? Youʼll get to work for a progressive agency that is driven by its people and values, not just profit. Weʼll set you off on your personalised freelance onboarding program where youʼll get to know us; your point of contact and the experience team as well as how we do things around here through our proven design operations and processes. We highly encourage applicants from under-represented ethnic groups and LGBTQ communities. Throughout the recruitment process, we will strive to make interviews as diverse and gender-balanced as possible for impartiality. As long as youʼre qualified, youʼll receive equal consideration for employment regardless of race, religion, colour, gender or disability. Register your interest If youʼd like to be considered for freelance user research opportunities with Hallam, please email katherine.sherry@hallam.co.uk. with the subject line “Freelance User Researcher – Registering Interestˮ. In your email, please include: <ul> <li>Your registered company name, if relevant</li> <li>Your day or hourly rates</li> <li>The type of work you can support, including where you feel you do your best work (for example: interviews, usability testing, audits, CRO-focused research, discovery support, etc.)</li> <li>Your typical lead time and availability (a rough estimate is absolutely fine)</li> </ul> Weʼre building a trusted freelance network and will reach out when suitable projects come up. Please note: this role is for freelancers and agencies only. Weʼre not working with recruiters for this opportunity. <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Remote</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Design</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Contractor</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Minimum Experience</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Experienced</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?