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Manager Quality Improvement (PQI)

June 23, 2026

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Join Us in this Amazing Opportunity The Team You’ll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Manager Quality Improvement (PQI) and help shape the future of healthcare where you’ll be an integral part of our Quality Improvement team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. <ul> <li>If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. ***Training will be held in the office for the first 3 weeks from 8:00am - 5:00pm, on Tuesdays and Thursdays. </li> </ul> The Manager of Quality Improvement for Potential Quality Issues (PQIs) will be responsible for overseeing peer review functions to ensure compliance with regulatory, accreditation and contractual requirements related to quality of care. You will also manage the end‑to‑end PQI process to ensure timely identification, evaluation, investigation and resolution of potential quality concerns related to member care, thereby reducing member safety risks. You will lead a team of clinical and non‑clinical staff who conduct PQI reviews, collaborate cross‑functionally with internal departments and provider partners and drive improvements that support patient safety, clinical quality and compliance. Additionally, you will work collaboratively with the Quality Improvement leadership and with internal business units to develop, maintain and evaluate the Quality Improvement Health Equity Transformation Program (QIHETP) and Work Plan. You will work to enhance and strengthen CalOptima Health’s quality improvement and health equity infrastructure, including program, policy, contract compliance and statutory and regulatory obligations with the National Committee for Quality Assurance (NCQA), the Department of Health Care Services (DHCS), the Department of Managed Health Care (DMHC) and the Centers for Medicare & Medicaid Services (CMS). Together, we are building a stronger, more equitable health system. Your Contributions To the Team: <ul type="disc"> <li>50% - Leadership Functions <ul> <li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li> <li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li> <li>Manages employees directly and is responsible for selecting, training, developing, reviewing, and setting department and individual performance goals.</li> <li>Ensures consistent workflows, documentation quality and adherence to regulatory expectations.</li> <li>Promotes a culture of accountability, excellence and continuous improvement with provider partners through exemplary leadership practices.</li> <li>Leads the review of complex and sensitive cases, including those involving potential adverse events, quality of care concerns and patient safety incidents and escalates to the Credentialing Peer Review Committee (CPRC), the Quality Improvement Health Equity Committee (QIHEC), subcommittees or other internal review bodies, as appropriate, for action.</li> <li>Participates in and presents at CalOptima Health committees, such as Delegation Oversight and the Utilization Management Committee (UMC).</li> <li>Facilitates and supports the CPRC, working closely with the Committee Chair, medical directors, legal counsel, members and providers to ensure cases are reviewed fairly and that the Committee's recommended actions are implemented.</li> <li>Participates in internal and external audits, regulatory reviews and corrective action activities related to PQIs. </li> </ul> </li> <li>45% - Program Oversight <ul> <li>Leads the day-to-day PQI operations, including timely intake, triage, investigation, case review, documentation and case closure in accordance with CalOptima Health policies and regulatory standards.</li> <li>Engages, collaborates and educates cross-functional departments, including Medical Management, Provider Relations, Office of Compliance, Utilization Management, Grievances & Appeals and other departments, to gather case information necessary for accurate and fair case evaluations and drive quality improvement as part of the PQI process.</li> <li>Identifies trends, risks and systemic issues emerging from PQI findings and develops recommendations and action plans to improve provider performance and member safety.</li> <li>Drives the development, maintenance and annual updates of PQI policies, procedures, workflows and related clinical quality sections of CalOptima Health documents, such as the provider manual or member handbook, in alignment with regulatory changes and operational needs.</li> <li>Ensures confidentiality and compliance with Health Insurance Portability and Accountability Act (HIPAA), peer review, post-hospital discharge medication, critical incidents and provider preventable conditions (PPC) and all applicable regulations and submits reports to appropriate regulatory entities.</li> <li>Partners with Information Technology (IT) to operate, enhance and troubleshoot the care management system used for PQI processing and develops and refines reporting capabilities and system‑generated metrics.</li> <li>Collaborates and contributes PQI data, analysis and activities to the QIHETP Description, Work Plan and annual Evaluation.</li> <li>Oversees the development, maintenance and evaluation of the QIHETP and Work Plan in collaboration with leadership and ensures documents comply with accreditation, contractual and regulatory requirements. </li> </ul> </li> <li>5% - Other <ul> <li>Completes other projects and duties as assigned. </li> </ul> </li> </ul> Do You Have What the Role Requires? <ul type="disc"> <li>Bachelor’s degree in nursing PLUS 5 years of experience in clinical operations, quality or grievances within a managed care setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li> <li>2 years of supervisory or lead experience required. </li> <li>2 years of experience conducting provider‑related Potential Quality Issue (PQI) reviews, quality‑of‑care investigations or assessments involving suspected deviations from accepted clinical standards, patient safety expectations, or professional performance requirements.</li> </ul> You’ll Stand Out More If You Possess the Following: <ul> <li>Master’s degree in nursing, health care or related field. </li> <li>Certification in quality or process improvement (e.g., Certified Professional in Healthcare Quality, Lean Six Sigma Green Belt). </li> <li>2 years of experience in quality management or improvement within a managed care setting. </li> <li>2 years of experience in an acute care hospital.</li> </ul> What the Regulatory Agencies Need You to Possess? <ul type="disc"> <li>An unrestricted Registered Nurse (RN) license to practice in the state of California.</li> </ul> Your Knowledge & Abilities to Bring to this Role: <ul type="square"> <li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li> <li>Work independently and exercise sound judgment.</li> <li>Communicate clearly and concisely, both orally and in writing.</li> <li>Work a flexible schedule; available to participate in evening and weekend events.</li> <li>Organize, be analytical, problem-solve and possess project management skills.</li> <li>Work in a fast-paced environment and in an efficient manner.</li> <li>Manage multiple projects and identify opportunities for internal and external collaboration.</li> <li>Motivate and lead multi-program teams and external committees/coalitions.</li> <li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li> </ul> Your Physical Requirements (With or Without Accommodations): <ul> <li>Ability to visually read information from computer screens, forms and other printed materials and information.</li> <li>Ability to speak (enunciate) clearly in conversation and general communication.</li> <li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li> <li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li> <li>Lifting and moving objects, patients and/or equipment less than 10 pounds</li> </ul> Ways We Are Here For You <ul> <li>You’ll enjoy competitive compensation for this role. <ul> <li>Our current hiring range is: Pay Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476). <ul> <li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li> </ul> </li> </ul> </li> <li>This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**) ***Training will be held in the office for the first 3 weeks from 8:00am - 5:00pm, on Tuesdays and Thursdays. </li> <li>A <a href="https://www.caloptima.org/en/careers#benefits">comprehensive benefits package</a> </li> <li>CalPERS pension program and additional retirement packages. </li> <li>Additional benefits and perks including: <ul> <li>A generous PTO program</li> <li>A quality work life balance</li> <li>Various wellness programs</li> <li>Tuition Reimbursement</li> <li>Professional development opportunities</li> <li>Career development opportunities</li> <li>Flexible scheduling</li> <li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li> </ul> </li> </ul> Our Work Environment: If located at the 500, 505 Building or a remote work location: <ul> <li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li> <li>There are no harmful environmental conditions present for this job.</li> <li>The noise level in this work environment is usually moderate.</li> </ul> If located at PACE: <ul> <li>Work is typically indoors in a clinical setting serving the frail and elderly.</li> <li>There may be harmful or hazardous environmental conditions present for this job.</li> <li>The noise level in this work environment is usually moderate to loud.</li> </ul> If located in the Community: <ul> <li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li> <li>Employee will occasionally work outdoors in varied temperatures.</li> <li>There may be harmful or hazardous environmental conditions present for this job.</li> <li>The noise level in this work environment is usually moderate to loud.</li> </ul> Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is July 6, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?