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Operational Key Account Manager, GCM

June 23, 2026

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FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to <a style="color:#0563c1;text-decoration:underline" href="mailto:HR@us.dsv.com">HR@us.dsv.com</a>. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - VIRTUAL - US Texas Division: Group Job Posting Title: Operational Key Account Manager, GCM - 115627 Time Type: Full Time<div class="WordSection1"> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> POSITION SUMMARY </div> The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort. ESSENTIAL DUTIES AND RESPONSIBILITIES <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Build and sustain long-term customer relationships. Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as senior operational expert ensuring local operation adoption of global processes, tools and systems.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:115%;border-width:medium;border-color:currentcolor;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Supports change management programs linked to the strategic scope that supports customer strategy </li> <li style="line-height:105%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side.</li> <li style="line-height:105%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues</li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> SKILLS & ABILITIES </div> <div style="border-top:windowtext 1.0pt;border-left:windowtext 1.0pt;border-style:none;padding:7.0pt 0.0in 0.0in 15.0pt"> Education & Experience: </div> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Candidate requires 10+ years’ experience in strategy, tactics, development, and facilitation. International management experience preferred. </li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Business degree required. Master’s degree preferred.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Operations management background. Third-party logistics experience is preferred but not required.</li> </ul> <p style="border-width:1.0pt medium medium 1.0pt;border-color:windowtext currentcolor currentcolor windowtext;padding:0.0in;border-style:none;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Computer Skills: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)</li> </ul> Language Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Fluent in English. Additional language skills are highly beneficial </li> </ul> Mathematical Skills <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif">Good mathematical skills </li> </ul> Other Skills <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstratable E2E experience across sales, strategy, consulting, and supply chain</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent verbal, written and visual/presentation communication skills. Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Strong communication and interpersonal skills with ability to influence, motivate and inspire others to achieve.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to question and challenge existing ways of thinking. Be pro-active toward change</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Program Management mindset - results-oriented and able to work and meet timelines.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Must have proven track record for meeting or exceeding goals</li> </ul> CORE COMPETENCIES <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:233.75pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Leader of Others ☐ Accountability ☐ Business Acumen ☐ Communication / Building Partnership ☐ Developing Oneself ☐ Developing Others ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Empowerment ☐ Leadership Excellence ☐ Leading Change ☐ Problem Solving </td> <td style="width:233.75pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Independent Contributor ☒ Accountability ☒ Communication / Building Partnership ☒ Customer Orientation ☒ Developing Oneself ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Professional Competencies </td> </tr> </tbody> </table> </div> <div class="WordSection2"> </div> <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> PHYSICAL DEMANDS </div> Occasionally <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 51.3333px;font-size:12.0pt;font-family:'Times New Roman', serif">Hand & Finger manipulation, Sitting, Handling product and/or packaging materials</li> </ul> Frequently <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Bending </li> </ul> Constantly <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Walking and Standing </li> </ul> Ability to Lift/Carry and Push/Pull <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 48.0px;font-size:12.0pt;font-family:'Times New Roman', serif">21-50 pounds </li> </ul> <ul style="list-style-type:circle;margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 96.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Reach above shoulder, reach outward, squat, or kneel. </li> </ul> Other Physical Requirements: <p style="border-width:medium medium 1.0pt 1.0pt;border-color:currentcolor currentcolor windowtext windowtext;padding:0.0in;border-style:none;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to travel frequently via airplane and automobile (including internationally)</li> </ul> <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> </div> WORK ENVIRONMENT <div style="border:none;border-left:none windowtext 1.0pt;padding:0.0in 0.0in 0.0in 15.0pt"> Work is performed primarily in office with visits to distribution centers and operational settings as business needs require. The noise level in the work environment is usually quiet in office settings and moderate in other situations. </div>For this position, actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the <a title="" href="https://flimp.live/DSV-Benefits" target="_self">DSV Benefits Showcase</a>. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at <a href="mailto:hr@us.dsv.com">hr@us.dsv.com</a>. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit <a href="http://dsv.com https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global/">Facebook</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?