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Volunteer IT Support Specialist

Other Jobs To Apply

<p><span style="font-weight: bold">The Opportunity</span></p> <p><br></p> <p><span style="color: rgb(28, 49, 30); font-weight: 300">Children Not Numbers is looking for volunteers with IT skills related to Microsoft 365, SharePoint, Power Platform, and Azure. We are seeking multiple volunteers, so please apply even if you have expertise in just one of the areas outlined below.</span></p> <p><br></p> <p><span style="font-weight: bold">About the Role:</span></p> <p><br></p> <p><span style="font-weight: bold; text-decoration: underline"><span style="color: rgb(0, 0, 0); text-decoration: underline">Key Responsibilities</span></span></p> <p><br></p> <p><span style="font-weight: bold">User administration</span></p> <ul> <li>Invite and manage guest users within the organisation’s Microsoft 365 tenant.</li> <li>Create new user accounts and assign appropriate access levels.</li> <li>Manage M365 groups and security groups within Azure Entra ID.</li> <li>Ensure groups are monitored and flag any potential security concerns with access levels</li> </ul> <p><br></p> <p><span style="font-weight: bold">User support</span></p> <ul> <li>Provide technical support and training for staff and volunteers.</li> <li>Troubleshoot and resolve user access and IT-related issues in a timely manner.</li> <li>Develop user guides and documentation for system processes</li> </ul> <p><br></p> <p><span style="font-weight: bold">Sharepoint</span></p> <ul> <li>Develop, configure, and maintain SharePoint sites.<br></li> <li>Create and manage document libraries and SharePoint lists.</li> <li>Provide training and support to users on SharePoint functionalities.</li> </ul> <p><br></p> <p><span style="font-weight: bold">Power BI</span></p> <ul> <li>Create and maintain interactive reports and dashboards, ensuring data accuracy and integrity.</li> <li>Connect to various data sources, primarily SharePoint, and optimise data models using Power Query and DAX.</li> <li>Manage access controls and ensure data security compliance.</li> <li>Create user-friendly report interfaces in line with branding guidelines.<br></li> </ul> <p><br></p> <p><span style="font-weight: bold; text-decoration: underline"><span style="color: rgb(0, 0, 0); text-decoration: underline">Skills and Experience Required</span></span></p> <ul> <li>Experience in one or more of the following: Microsoft 365, SharePoint, Power Platform, Power BI, Azure.</li> <li>Strong troubleshooting and problem-solving abilities.</li> <li>Familiarity with user administration and security best practices.</li> <li>Ability to provide IT support and training in a clear and accessible manner.</li> <li>Experience with data integration, report development, and compliance measures (for Power BI roles).</li> <li>Knowledge of UI design principles for creating user-friendly interfaces in Power BI reports.</li> </ul> <p><br></p> <p><span style="font-weight: bold; text-decoration: underline"><span style="color: rgb(0, 0, 0); text-decoration: underline">Commitment</span></span></p> <p>A minimum commitment of 5 hours per week, with flexibility to accommodate additional hours when required.</p> <p><br></p> <p><span style="font-weight: bold; text-decoration: underline">What We Offer</span></p> <p><span style="font-size: 12pt">The opportunity to contribute your IT skills to a meaningful cause.</span></p> <ul> <li>Hands-on experience with IT systems in a real-world, mission-driven organisation.</li> <li>A collaborative and supportive volunteer team.</li> </ul> <p><br></p> <p><span style="font-weight: bold"><span style="text-decoration: underline">Application Process</span></span></p> <p>To apply, please submit your CV and a brief cover letter outlining your relevant skills and experience.</p> <p>Join us and use your IT expertise to make a difference.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...